Your Team: Chef, Staff & Cashier

Everyone who works a shift gets their own account. The role you pick when you create it decides which app that person can sign in to, and the system credits every dish to whoever cooked and served it.

What each role does

Create a chef, staff or cashier account

Open the Accounts page in the portal. Three buttons sit in the top-right corner: + Add Chef, + Add Staff and + Add Cashier. They work identically — the button you press decides the role, and the role decides which app that person can sign in to.

1. Click the button for the role you want to create.
2. Full Name — the person's real name, for example John Smith. It's shown on dish cards ("by John") and in the served history, so use a name the rest of the team recognises.
3. Account Name — the username they will type to sign in, for example chef_john. Only letters, numbers and underscores are allowed — no spaces, hyphens, dots or accents. It must be unique within your restaurant; if it's already used you'll see "account name already taken", so pick another one.
4. Password — at least 8 characters. Use the 👁️ icon to check what you typed.
5. Click Save. The new person appears in the table with their name, account name, role badge, password and join date.

Your plan sets how many chef, staff and cashier accounts you can have, and the page's heading counts them — "4 of 6 team accounts used". Your own account and the printing account don't count. See Plans and what they limit.

Now give that person three things: your Restaurant URL (from the Dashboard, where a Copy button sits next to it), their account name, and their password. Repeat for every chef, staff member and cashier — each person should have their own account, because the system credits dishes to whoever cooked and served them.

How your team signs in

Nobody needs to type a web address. Everyone starts from the same place — the Restaurant Portal button at the top of our website — and then picks their own screen:

1. Open our website and click Restaurant Portal.
2. At the bottom of the sign-in card is a row labelled Team Sign In with three buttons: 👨‍🍳 Chef, 🛎️ Staff and 🏪 Cashier. Click the one that matches the job.
3. Fill in the three fields on the form that opens:
   • Restaurant URL — your restaurant's public ID, the same for everyone on the team (for example the-golden-fork).
   • Account Name — the username you created for that person.
   • Password — the password you set.
4. Press the sign-in button — Enter Kitchen for a chef, and the equivalent for staff and cashiers.

Each sign-in page only accepts its own role. A staff account entered on the chef page is refused with "Chef access only" — the person clicked the wrong button, not the wrong password. If the credentials themselves don't match, including a mistyped restaurant URL, the message is "invalid credentials".

The manager signs in differently: on the Restaurant Portal itself, with the email address and password from registration, not a restaurant URL and username.

In an app instead of a browser. Chefs, staff and cashiers can use the phone app: choose Kitchen / Cashier on its sign-in screen and enter the same three things. Cashiers can also use the desktop app on a Windows PC or Mac, choosing Cashier. See Phone & computer apps.

One sign-in per account. Each account can be signed in on one device at a time. If it is already signed in somewhere else, the sign-in screen says "Already signed in", names that device and when it was last used, and offers Sign in and close the other, which signs the other device out. Give everyone their own account rather than sharing one.

Once someone is signed in, bookmark the page on the device that does that job — the kitchen tablet, the cashier's computer, the phone behind the bar — so it opens straight away next time. Every screen has a language switcher, which offers the languages you enabled for team apps in Settings, and a power icon (⏻) in the top-right corner to sign out. Sessions expire after a while, and the screen returns to its sign-in page by itself when that happens.

See or change a password, or remove someone

On the Accounts page, every row has these controls:

• 👁️ — shows the account's password in the Password column, and 🙈 hides it again. A password set before this was possible reads "Set it again with ✏️ to see it". The printing account reads Same as yours until you give it a password of its own. Your own account isn't on this page: change your password on the Change Password page.
• ✏️ — Change Password. Type a new password (at least 8 characters) and save. Use this when someone forgets theirs; there is no self-service reset for team accounts. The person is signed out wherever they were signed in, and signs in again with the new one.
• Remove — deletes the account after a confirmation box. That person can no longer sign in, but the dishes they cooked and served stay in your order history. You can't remove the printing account, and you can't remove someone who is still holding dishes — cooking them or carrying them out. The message says which orders; remove the account once those dishes are served, or use Complete dish on those orders first.

"Leaving after current dishes"

Moving to a smaller plan removes the newest team accounts over its limit. An account that is holding dishes at that moment isn't removed straight away: it is marked Leaving after current dishes, can finish what it holds but take nothing new — its screen says "Your account is being removed after a plan change." — and goes by itself once those dishes are done. A free trial switched to a smaller plan is refused instead, naming who holds which dishes, until they are done.

The printing account

Every restaurant has one printing account, created for you when you register. It is what the printing app signs in with — on the computer or phone in your restaurant that sends kitchen tickets to your printer — and it is the only account that prints them. You'll find it on the Accounts page with the account name printing. It can't be removed or renamed, and it doesn't count towards your plan's limit on team accounts.

To sign the printing app in, enter:

• Restaurant URL — the same one your team uses.
• Account Name — printing. The app fills it in for you.
• Password — your manager password, unless you have given the printing account a password of its own.

Its password is yours until you set one

You don't have to set a password for the printing account. Until you give it one of its own, its password is your manager password — the one you sign in to the Restaurant Portal with — and the Password column on the Accounts page reads Same as yours. If you change your manager password, the printing account's changes with it: use the new one the next time you sign a printing app in. Printing apps that are already signed in keep printing.

You can still give it a different password at any time: click ✏️ on the printing account's row, type the new password (at least 8 characters) and save. From then on:

• the printing app signs in with that password, and your manager password no longer works for the printing account;
• every printing app that was signed in is signed out, and needs signing in again with the new password;
• changing your manager password no longer changes the printing account's.