Getting Started

Three things stand between you and your first order: an account, a verified email address, and a running service. This page covers all three.

Create your restaurant account

Open the Restaurant Portal, choose New Restaurant, and fill in:

• Restaurant Name — shown to your customers on the menu.
• Restaurant URL — your short public ID, for example the-golden-fork. Letters, numbers, hyphens and underscores only. Your take-away menu is at https://rdummy.duckdns.org/store/the-golden-fork, every table's QR code starts with it, and your team types it when they sign in, so keep it short and easy to spell.
• Timezone — the clock your printed tickets and receipts use, and where your daily totals start. It is filled in from your browser; to choose another, type a city or UTC offset and pick it from the list.
• Menu Currency — the currency your menu prices are shown in and your customers pay you in. Nothing is chosen for you: pick one, or the form will not go through.
• Your Name — the manager account name shown in the portal.
• Email and Password (at least 8 characters) — these are your manager sign-in credentials. The email must not already be used by another restaurant.
• Confirm Password — type the same password again, so a typo in a box you cannot read back does not lock you out of the account you just made.
• Promo Code — optional, if someone referred you.
• What is the answer? — type the answer to the small sum under the form. Your browser also runs a short check by itself while you fill in the rest; if the sum doesn't load, press Refresh beside it.

When you press Create Restaurant, you are asked to confirm the timezone and the currency before anything is sent, and Cancel takes you back to the form. You can change either of them later in Settings.

Each restaurant has exactly one manager account, and the manager is the only person who signs in with an email address. Everyone else on your team signs in with a username — see Your Team.

Verify your email

Until your email is verified, the portal keeps you on the Verify Email page. Open it from the left menu and press the Click to send verify email button, then open the link in the message we send you within 24 hours. If it doesn't arrive, check your spam folder; you can send another after 5 minutes.

Start your service

Go to Services and pick a plan. You can click Trial this plan to start a free trial, or Subscribe to start paying right away. Until a trial or subscription is running, the menu, tables, staff and order pages stay locked, and customers who scan a QR code see "This restaurant is currently unavailable".

Every plan includes every feature. Plans differ only in how many tables, menu items and team accounts you may have, so you can start small and upgrade later without changing how anything works — see Plans and what they limit.

Signing in, and a forgotten password

You sign in to the Restaurant Portal with your email and password. The same email and password sign in the desktop app and the phone app — choose Manager on their sign-in screens. See Phone & computer apps.

• One at a time. You can be signed in to only one of the portal, the desktop app and the phone app at once. Signing in to another first says "Already signed in" and where; press Sign in and close the other to sign that one out. MenuBaton Station tablets signed in with your email don't count.
• Forgot your password? On the sign-in page, press Forgot password?, enter your email, answer the sum, and press Send Reset Link. The link in the email works once, within 24 hours: open it, choose a new password of at least 8 characters, and press Set New Password. Your old sign-ins all end; sign in again with the new password.
• Changing your password while signed in: open Change Password in the left menu, enter your current password and the new one twice, and press Submit. The new one must differ from the current one, and your sign-ins on other devices end.
• Signed out on your own? In a web browser, the portal signs out after a time without use — 24 hours unless you change it. See Automatic sign-out.