← Docs

Billing & Subscription

This is what you pay us, and it is completely separate from the money your customers pay you — that lives on Payments.

Your billing pages

  • Services — your current plan and its state, and when a trial ends or the next billing date falls. Start a free trial with Trial this plan, subscribe with Subscribe this plan, or switch to another plan; each plan's card says when a switch takes effect. When a subscription or an upgrade costs something, your saved card pays it: you see the amount and the card first, and press Pay. With no card saved, or if the card is declined, you pay on a Stripe page instead, and that card is saved. Cancel Subscription keeps the service running until the end of the period you have paid for.
  • Payment Method — add or replace the card that pays for your subscription. If an invoice is unpaid, you are asked to pay it first, and the card you pay with is saved. Removing your only card while subscribed asks first: your next payment then has to come out of your credits, and the service stops at the end of the period if they don't cover it.
  • Credits — buy credit in advance, from 15 to 300 dollars at a time, on a Stripe payment page. Credits are used automatically before your card is charged; the page lists every credit and where it came from.
  • Invoices — every invoice, with the period it covers, the credits used and the amount due, and Pay Invoice for an outstanding one.
  • Sub History — a dated record of every subscription event: trials, subscriptions, upgrades, downgrades and cancellations, each linking to its invoice or credit record.
  • Promotion — your referral rewards; see below.

Plans and what they limit

Every plan includes every feature — QR ordering, takeaway, MenuBaton Station, the kitchen, staff and cashier apps, online payments, tips, add-ons, multiple languages and order history. The only difference is size:

  • Tables — your tables and counters together;
  • Menu items;
  • Team accounts — chef, staff and cashier accounts. Your own account and the printing account are outside the limit.

Upgrading is instant and changes nothing about how the apps work, so it is safe to start small. Moving to a smaller plan removes the newest tables, menu items and team accounts above its limits; a team member who is holding dishes at that moment goes once those dishes are done — see Leaving after current dishes.

Current prices and limits are on the pricing section of the home page. If your service stops, your data stays put — customers simply can't order until you start it again.

If a payment fails

When a subscription payment doesn't go through, a red banner appears across the portal, the team apps and the desktop app, so the problem is visible to everyone rather than hiding in an inbox. It counts down the days until the service stops — 10 days from the unpaid invoice unless it is settled. Open Invoices to pay what's outstanding (the desktop app's banner has a Pay Invoice button), replace the card on Payment Method, or buy credits; the banner clears once the payment succeeds.

An amber banner comes before anything fails: you are subscribed, have no card saved, and your credits won't cover the next renewal. Add a card or buy credits, and it goes away.

Promotion: refer other restaurants

  • Your promo code and a register link with it already filled in, each with a copy button. A restaurant that registers with it earns you a commission on every payment it makes, and gets a once-off credit itself once it has paid enough. The page shows your commission rate, which can grow as you refer more restaurants.
  • Withdraw your commission as credits, with no minimum, or as cash to your PayPal account, above a minimum amount. The page lists the restaurants you referred, the commission each earned you, and every withdrawal.
  • Got a promo code from another restaurant? Enter it under Enter Promo Code within 30 days of registering, for the same once-off credit.

The rates and amounts are on the Affiliate Program page.